We are currently in the middle of the winter season and with that comes snow.  When there is a snow event, the Department of Public Works prioritizes the snow removal process. 

Major roads traveled by the majority of drivers are first priority.  These roads allow us to get to and from our destinations.  They are traveled at higher speeds with more traffic so it is imperative that we keep these roads as safe as possible. 

When the snow starts we dispatch our crews to the major roads where they will apply a layer of salt to melt the snow and break the bond between the road and snow.  During the snow event the drivers will go through their routes and use their plows to remove the excess snow from the roads.

Once the snow has stopped falling, we send our drivers back through their routes to plow and then salt the major roads.  When the major roads are clear and safe to travel, it is time to begin the plowing of the residential neighborhoods.  Depending on the length and severity of the snow event, it may be 16 hours before we get to your neighborhood. 

What we want you to know is that during any significant snow event, we will get to your residential neighborhood, it’s just a matter of time.  You are important to us, we would never forget you.  We just ask for your patience, we will be there as soon as we can.

Mark Michling, Manager, Fleet & Roads Division, Department of Public Works